Tier 2 Support Engineer - Tipperary

Hartley People

Tipperary

Hartley People Recruitment is currently recruiting for a Tier 2 Remote Support Engineer for our client, a successful local company based in Tipperary. This is a full time and permanent position and is an excellent opportunity to gain experience within a well-established company with good developmental and promotional opportunities. The role: Resolution of support tickets and issues using the company's ticketing platform both online and over the phone. Effective communication between all stakeholders including reports on all activities and timekeeping to relevant manager. Escalation of issues to relevant stakeholders when required. Assisting with research and implementation of solutions for automation of IT tasks across all areas of business. The Person: 5 years relevant technical support experience on Microsoft ® Server and Desktop Technologies, as well as MCITP (Or equivalent) N+, Server+, & A+. Footnet certification highly desirable as is CCNA and VMware VCP. Degree qualified. A team player with excellent attention to detail. Experience in application support and troubleshooting. A strong communicator. Excellent customer service skills. Ability to work on own initiative. Interested applicants should send their CV in word format to Gary Honer gary@hartleypeople.com 051-878813. Hartley People Recruitment works to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent.

2742 days ago