Customer Adviser - Roscrea
FRS Recruitment
Tipperary
***this Is A 6 Month Fixed Term Contract Only - Must Be Flexible To Work Alternate Shifts Between 8Am & 8Pm*** Person Profile. As The First Point Of Contact For Our Customers You Will Be An Informative And Welcoming Communicator With A Customer First Approach. Able To Follow And Complete The Administrative Processes And Requirements Of The Contract In A Consistent And Compliant Manner. You Will Also Be Flexible And Organised To Manage Your Workload To Ensure A Smooth, Professional And Efficient Customer Service. Principal Accountabilities / Key Result Areas. 1. Operate Within Established Ccc Procedures To Deliver Objectives In Accordance With Service Level Agreements (Slas) And Expected Quality Standards. 2. Following The Customer Journey Process To Ensure Appropriate Contact Is Made With Customers. 3. Address Customer's Personal Constraints During Engagement, Providing Challenge, Advice And Guidance Where Appropriate To Ensure They Have The Necessary Support, Skills And Confidence To Engage Fully. 4. Resolve Enquiries From Customers, Operations, Funding Bodies Or Other Organisations, Ensuring Their Queries Are Answered Or They Are Referred To The Person They Need. 5. Perform Any Other Administrative Duties As Required, Working Flexibly In Response To Changing Operational Demands To Support Customer Focused Service Delivery. Essential Requirements. § Leaving Certificate Or Equivalent. § Experience Of Providing (Or A Capability To Provide) Exceptional Customer Service, Including Dealing With Vulnerable Or Challenging People In An Engaging Way. § Minimum Of One Year`s Experience Of General Office Administrative Duties, Including Experience Of Similar Processes. § Minimum Of One Year`s Experience Of Answering First Line Queries And Providing Customer Focused Service Delivery. § Experience In The Use Of Microsoft Office Packages And Databases. § Fluent Written And Spoken English. § Excellent Team Player. § Highly Efficient. § Excellent Attention To Detail. § Flexible And Approachable. Desirable. § Previous Customer Service Experience. This Job Originally Appeared On Recruitireland.com.
2401 days ago