Service Coordinator
FRS Recruitment
Tipperary
Service Coordinator. Our client providers of home care to their clients are looking for a Service Coordinator to join their team on a Permanent basis in North Tipperary . This is an excellent opportunity for the right candidate. Objective. The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Primary Responsibilities. • Answer incoming calls in a friendly, professional and knowledgeable manner. • Create and maintain client and CAREGiver schedules. • Monitor, mediate, and log all client and CAREGiver activity using the software system. • Follow up with all client and CAREGiver issues to ensure their problems are resolved. • Enter and maintain accurate records in system. • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care. • Field new client inquiries over the phone in a knowledgeable manner. Secondary Responsibilities. • Occasional remote/on call back up assistance on weekends. • Perform any and all other functions deemed necessary. Education/Experience Requirements. • Call centre experience is a benefit or working in a call centre environment. • Two years of related business experience or an equivalent combination of education and work experience may be considered. • CNA, elder care, senior care preferred but not required. Knowledge, Skills and Abilities. • Must demonstrate a passion for caring for seniors and prioritize their well being. • Must demonstrate integrity. • Knowledge of the senior care industry is preferred. • Ability to establish good working relationships. • Must have the availability to work evenings or weekends as required. • Work as a part of a team. If you are interested in the position of Service Coordinator or would like to know more, please apply through the link or contact Caroline on 086 7808835. This job originally appeared on RecruitIreland.com.
2390 days ago