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Employer Matrix Recruitment
Job Title Application Support Analyst
Description

What you need to know

You will work as an Application Support Analyst for our client, a successful multinational company providing a number of support services to a group of associated companies.

The role is based in the South East, easily commutable from Waterford City (20 min) and County, and South Tipperary (30 min).

This company promotes growth from within , supporting your professional development . You will be joining a team of people who work together to achieve operational success.

This is a full-time and permanent role offering a competitive salary and benefits. You will be joining a dynamic and growing team.

Your new job

Key duties & responsibilities:

  • Resolves support tickets and issues.
  • Communicates recurring support issues to management.
  • Communicates with customers on efforts and resolutions to tickets and issues.
  • Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions all the time keeping the affiliates up to date on progress.
  • Manages daily work schedule efficiently.
  • Design, develop and maintain/enhance manual and automated test cases.
  • Identify and execute the required test cases for a given project.
  • Participates in projects and contributes to the completion of projects.
  • Seek additional assistance from third-party vendors when required.
  • Identifies issues that require escalation to Product Owners.
  • Improves customer relations and further develops customer confidence.
  • Identify and understand the business needs of the affiliates and take appropriate decisions.
  • Make suggestions to improve relations with our affiliates and to improve our systems.
  • Performs other related duties as assigned.
What are we looking for?

  • Experience in an application support and troubleshooting environment is essential.
  • Experience with SQL, mostly SELECT statements for data verification is essential.
  • Experience in e-Commerce and web environments.
  • Familiarity with Support Ticketing Systems.
  • The successful candidate will have excellent attention to detail.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Deal with all queries and information in a professional and confidential manner.
  • Ability to communicate critical issues and resolution to users, affiliates, and Application teams.
Apply for this job now or get in touch with Sarah O’Donnell on 051-353825

Matrix Recruitment Group is committed to providing a professional service where all CV's are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

This job originally appeared on RecruitIreland.com
Location Tipperary, Waterford
Date Added 15 days ago
Apply Link
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