1 year fixed term contract, 19.5 hours

Overall Purpose of Job

This post will be based in Assisted Living Services, which provides Personal Assistant Services to people with a physical or sensory disability. The administrator will work as a member of a team to ensure the efficient and smooth delivery of services undertaken in the service. 

Main Duties and Responsibilities

• Provide general administrative support to IWA‘s Assisted Living, Enhanced Home Care and IWA at Home Services.

• Receive visitors to the ALS office and manage incoming telephone queries from Service Users and staff etc. Develop and implement rosters and support or relief systems for the service.

• Assist with the payroll process and dealing with pay related queries.

• Maintain data systems/ database/ reports of the service. Updating and utilization of CRM and other ALS systems.

• Support Co-coordinators in the recruitment, induction, supervision and monitoring of Personal Assistants.

• Organize and support the preparation for induction, training, PA support meetings and appraisals for Personal Assistants and maintain relevant records.

• Schedule  service review and evaluation meetings

• Support the coordinator to implement Quality Systems and Health and Safety within the Assisted Living Service.

• Support the development of the Assisted Living Service in the area.

• Support Fundraising activities in the area.

• Any other functions as deemed necessary to ensure the smooth running of the ALS service

PERSON SPECIFICATION

Training, Experience and Qualifications

• At least 1 year experience in a busy administration role, diary management and customer services is required

• High proficiency in generic IT applications, i.e. Microsoft Office, is required. IT Database Management would be a distinctive advantage

• QQI Level 5 (or higher) in Office Management or related course highly desirable

Knowledge and Skills

• Excellent telephone manner, interpersonal and communication skills

• Experience of working with people with disabilities desirable

• Strong administrative skills

• The ability to support operational decisions and possess good problem solving skills

• Strong attention to detail

Behaviours

• The ability to work under own initiative and as part of a team

• Person centred approach

• An ability to build strong relationships at all levels

• Strong customer service focus

• Be of good character

• Flexible approach to work

• High level of confidentiality

Remuneration & Benefits

• Salary between €10,946 and €18,671 DOE (pro-rated)

• Excellent working conditions

• Training & development opportunities

• 25 days annual leave (pro-rated)

• Bike to Work scheme

• Access to Defined Contribution Pension scheme and group VHI & HSF Health Cash Plans

• Employee Assistance Programme

   

  This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.